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    Nonverbal communication in the modern business world: a general view of the problem
    (Кіровоград: Видавництво КНТУ, 2013) KalinichenkoV. I.
    The majority of our feelings and intentions are sent through nonverbal communication. Spoken language is only 7 % to 35 % of communication. Moreover, we tend to search for signals when verbal messages are unclear or ambiguous. Wordless messages or kinesics are the way we communicate by sending and receiving signals using body language, gestures, postures, proximity, haptics, and facial expressions. A portion of the message is contained in the tone of voice, accent, speed, volume, and inflection.